Terms of Service

Welcome to Alterno. These Terms of Service ("Terms") govern your access to and use of our software platform, website, and related services (collectively, the "Service"), operated by FrullaFru Pty Ltd, trading as Alterno, a company registered in Australia with headquarters in Sydney, New South Wales ("Alterno," "we," "our," or "us").

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

To use the Service, you must be at least 18 years old or have legal authority to bind an entity. By using the Service, you represent and warrant that you meet this eligibility requirement.

2. Account Registration

You may need to register an account to access parts of the Service. You agree to:

• Provide accurate and complete information
• Keep your login credentials confidential
• Notify us immediately of unauthorized use

You are responsible for all activity that occurs under your account.

3. Acceptable Use

You may not use the Service to:

• Violate laws or regulations
• Transmit spam or malicious content
• Interfere with or disrupt the Service or networks
• Misuse any API or automation capability

We reserve the right to suspend or terminate access for violations.

4. Subscriptions & Payments

Some features may require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees
• Authorize billing via your chosen payment method
• Be responsible for taxes unless stated otherwise

Fees are non-refundable unless required by law.

5. Trial and Beta Features

We may offer experimental or beta services ("Beta Services") which:

• Are provided "as-is"
• May change or be discontinued at any time
• May contain bugs or incomplete features

6. APIs and Integrations

Alterno provides APIs and third-party integrations (e.g., Meta, Square). By using these, you agree to:

• Follow provided documentation and rate limits
• Comply with third-party platform terms
• Not abuse or misuse the API or data access

7. Privacy and Data

Our handling of personal data is governed by our Privacy Policy and Data Processing Addendum.

We:

• Do not sell user data
• May use Sub-Processors (see Sub-Processor List)
• Host services on third-party platforms like Railway and AWS

8. Intellectual Property

We retain all rights in the Service, including software, design, content, and branding. You may not:

• Copy, modify, or distribute our content
• Use our branding without written permission

You retain rights to any content or data you submit via the platform.

9. Termination

You may terminate your account at any time. We may suspend or terminate your access if:

• You breach these Terms
• We suspect misuse or unlawful activity
• Required by legal authorities

Upon termination, access to your data and services will end. Some data may be retained as required by law.

10. Disclaimers

The Service is provided "as-is" and "as-available." We do not guarantee:

• Error-free operation
• 100% uptime
• That automation outcomes will be accurate or complete

11. Limitation of Liability

To the maximum extent allowed by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the fees paid by you in the past 12 months

12. Indemnity

You agree to indemnify and hold harmless FrullaFru Pty Ltd, its affiliates, and personnel from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your infringement of any rights or laws

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be resolved in the courts of Sydney, NSW.

14. Changes to Terms

We may update these Terms from time to time. Material updates will be communicated via email or platform notifications. Continued use of the Service constitutes acceptance of updated Terms.

15. Contact Us

By using Alterno, you agree to these Terms of Service.