About Us

Alterno is a cutting-edge automation platform designed to help businesses elevate their customer engagement across leading social messaging channels — including Facebook Messenger, Instagram Direct, and WhatsApp Business.

Our platform intelligently interprets customer messages using AI-driven intent detection, filters out spam and irrelevant noise, and automates key workflows such as appointment bookings, order support, and general inquiries. All of this happens seamlessly within your existing communication tools, ensuring your team stays responsive and efficient without disrupting their current processes.

In addition to messaging automation, Alterno integrates with popular point-of-sale systems, currently supporting Square POS, with plans to expand to multiple POS providers. This enables a smoother connection between customer conversations and commerce workflows.

We are committed to continuously evolving our platform to meet the growing needs of modern businesses by expanding channel support and enhancing automation capabilities.

Our Roadmap

• Multi-POS System Support
  Expand integrations beyond Square POS to include a variety of retail and hospitality point-of-sale solutions, enabling scalable commerce automation.
• New Messaging Channels
  Upcoming support for TikTok Messaging and WeChat Official Accounts, opening new avenues for customer engagement in emerging markets.
• Multilingual Chatbot Flows
  Enhance conversational AI to support multiple languages for truly global customer communication.
• AI-Powered Auto-Tagging & Analytics
  Introduce intelligent conversation categorization and advanced analytics dashboards to provide deeper insights into customer interactions and business performance.
• Third-Party Integrations
  Build connections with CRMs, marketing tools, and scheduling systems to create a unified workflow ecosystem.

At Alterno, we believe in empowering businesses to maintain clear, actionable, and always-on customer conversations — effortlessly and at scale.